Tag: negative feedback

To hide, or not to hide?

That is the question.

When you’re scrolling through your Facebook News Feed, the chances are you come across content from brands that you’re not all that interested in, so you might hide it from your News Feed.

But Facebook has noticed that a growing number of people are using the ‘Hide’ function to almost tick off things that they have seen and maybe even interacted with. This has prompted action from Facebook given the amount of negative page activity that was occurring.

It has to be said that Kongalytics has noted a growth in negative feedback indicating that there was a growing trend in hiding stories. Marketers can now breath a sigh of relief at the latest news, and take comfort in the fact that many brands are facing the same negativity on their hard thought-out content.facebook-friends

 

 

To reflect these changes in consumer behaviour, Facebook released the following statement:

"Hiding something is usually a strong indication that someone didn’t want to see a particular post. There is also a small group of people on Facebook who hide a very high number of stories in their News Feed. In fact, some people hide almost every post in their News Feed, even after they’ve liked or commented on posts. For this group of people, “hide” isn’t as strong a negative signal, and in fact they may still want to see similar stories to the ones they’ve hidden in the future.
To do a better job of serving this small group, we made a small update to News Feed so that, for these people only, we don’t take “hide” into account as strongly as before. As a result, this group of people has started seeing more stories from the Pages and friends they are connected to than in the past. Overall, this tweak helps this group see more of the stuff they are interested in."

Do be cautious though, this isn’t an end to Facebook algorithms making a negative dent on your reach – that will still occur although at least it may be for genuine reasons, which might give you a headache, but at least you can begin to take positive action.

You can read Facebook’s full announcement here.

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