We might have mentioned a few times the benefits of using Twitter to interact with your customers and carry out customer service. Figures now show that being on top of your Twitter account is very important.
With busy lifestyles and a constant need for information on the go, consumers are becoming more aware of their rights and are using public platforms to voice them.
There are only four quick facts here, but they are four very important facts. Take note!
As you can see, customers are becoming more demanding and the ease of access to your Twitter accounts is leading to a surge of complaints and queries, so make sure you’re prepared to deal with this.
If you’re stuck for ideas of how to conduct your customer service on Twitter, here are a few dos and don’ts to follow.