Chief Operations Officer (COO)

Business

Kong Digital is an award-winning, Enterprise Ireland High Potential company that has launched a digital marketing platform called ‘Kongalytics’, designed specifically to harness authentic behavioural insights of consumers to drive online advertising and SEO performance.  This one platform facilitates incisive audience identification, targeted content and cost-effective campaign measurement – all driven by sophisticated data analytics. www.kongdigital.com

Clients include Universal Music Group (Ireland and Internationally),  SIMS IVF, Rotunda IVF (Part of the Virtus Health group), Rotunda Hospital, Peter Mark.  Offices in Dublin, London and New York.

Role Description

Kong Digital is seeking to employ an experienced Operations Director to manage the day to day operations of the business and be a strategic partner reporting directly to the CEO.  The role will involve international travel. Kong Digital has experienced over 70 % growth over the last 2 years.

Responsibilities

Kong Purpose – Our Purpose is to enable our clients to dynamically drive their business growth, provide value they can believe in and deliver positive ROI. We make online campaign management easy.

Kong Values:  Honesty, Respect, Trust, Hunger to learn, Positivity

  • Manage the Operations team to provide excellent customer service
  • Manage Key client relationships – ensure retention and growth of key client relationships
  • Manage within budgets and using resources effectively and flexibly.
  • Manage and prioritse the operation workload of the team within resource and budget constraints
  • Manage the performance and Talent development of the team.
  • Develop and grow the operations team
  • Preparation of weekly/monthly management and board reports
  • Manage invoicing and cashflow
  • Collaborate with technical team to provide insights from clients into product development
  • Work with CEO to develop a shared vision for the growth of Kong Digital .  Feed into strategy and product development.
  • Responsible for the successful implementation of company strategy
  • Identify  opportunities for operational efficiency and effectiveness
  • Build the profile and reputation fo Kong Digital for excellence in customer service

Skills and Qualifications

  • Proven track record in an operational role in an entrepreneural cutlure and corporate dynamic environment, systems based and flexible adaptable delivery.
  • International Management Experience
  • Experience of  Digital marketing/Social media technologies
  • Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects. 
  • Innovative technical operations leader who blends strategy, planning and analytics to produce outstanding business results. 
  • Requires excellent written, interpersonal communication and presentation skills. Ability to effectively present information to top management peers, in public fora, and to a board of directors. 

Personal Criteria

  • Excellent written and oral communication skills.
  • Can-do attitude with an accommodating and entrepreneurial nature.
  • Passionate about customer service
  • Ability to challenge and bring new ideas, processes – constant continuous improvement
  • Self-sufficient and resilient
  •  Eager to learn and engage with members of the team.
  • Ability to live the Kong  purpose, values and entrepreneurial culture

Benefits

Our entrepreneurial and fast‐paced business environment provides constant challenges and variety to all who work for us. We pride Ourselves on the creative solutions that we offer to clients who value Our honesty, integrity and transparency.The successful candidate will get an opportunity to work at the cutting edge of the digital marketing industry.

Kong Digital  offers a competitive compensation and benefits package reflective of the candidates experience and qualifications.

Kong Digital is an equal opportunity employer.

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